Comments Off on NPRC Releases Special 2021 Spring Report
Printers worn-out by Covid-19 and who have been expecting a quick economic recovery may have to wait until at least 2022, according to results of the the Spring 2021 Industry Survey published by the National Printing Research Council (NPRC).
Survey participants were initially providedan exclusive early glimpse at this report in return and in appreciation for for their efforts in participating in the survey.
NPRC’s newest report is 8-pages in length and is based upon a survey conducted between April 20-22. The survey attracted more than 175 participants and tackled key questions regarding the on-going impact that Covid-19 has had on sales and productivity since the pandemic first reared its head in early 2020.
Popular topics covered by the Spring survey included the impact Covid-19 has had on operating hours, the viability of competitors, average and median industry sales for 2019-2021 and past, current and future sales per employee (SPE). The survey also addresses steps printers are currently taking to recapture customers and increase sales.
Complete the information below to download your free copy of this just-released report.
Comments Off on Orlando Printer Praises New Digital Pricing Study
You did it again, John.The Digital Pricing Study has again proven to be a great tool to help us clarify changing market conditions and how they’re affecting our business in this crazy COVID economy.
I was really surprised by some of the data contained in this year’s study and have been able to use that to our advantage. Thanks again John Stewart and the NPRC!
BOB HEID WeAreKymera.com Orlando, FL
Click here to visit the NPRC Bookstore for additional information about this brand new study.
Comments Off on New Pricing Study Helps Maximizing Profit Opportunities
Eric Van Kerckhove is one of many printers that have written NPRC praising our latest 2021 Digital Color Pricing Study. Read what Eric has to say:
Calculating pricing based on overhead, cost of goods and labor is easy enough, it’s just numbers. Figuring out what your service is worth and what your market can bear is not so easy, especially when local competition isn’t open to the idea of having coffee and sharing their pricing!
NPRC pricing studies have helped our company understand what our market should be able to bear versus what it “feels like” our market will bear. Knowing what the competition in our region is charging, based on study results, helps me feel more confident that our pricing is competitive in our market, and that we are maximizing all profit opportunities. NPRC studies have helped turn those “feels like” guided pricing decisions into decisions guided by facts!
Eric Van Kerckhove Allegra Print • Mail • Signs Cedar Rapids, IA 52404
Click here to visit the NPRC Bookstore for additional information about this brand new study.
Comments Off on Printers Praise 2021-22 Digital Pricing Study
NPRC continues to receive testimonials on its recently released Digital Pricing Study. Below is a sampling of what we have received:
I haven’t had a chance to look at everything, but my main interest in the study was pricing of digital envelopes. Being a small company, I wear many hats… and I was desperate for some guidance for pricing envelopes. I downloaded another guide for pricing envelopes, but their prices seemed high. Your prices are more realistic and lower! As a matter of fact, I immediately started adjusted my prices after looking at the study. I’m very happy to have this study it for a reference and I will be using it frequently.
Best Regards, Sherry Mason Specialty Group Printing Cochranton, PA
You did it again, John. The 2021 Digital Pricing Study has again proven to be a great tool to help us clarify changing market conditions and how they’re affecting our business in this crazy COVID economy. I was really surprised by some of the data contained in this year’s study and have been able to use that to our advantage. Thanks again John Stewart and the NPRC!
These studies are invaluable now more than ever! No need to wonder if your prices are on target or out of line—here is concise information you can rely on. Worth every penny!
James Jepsen, General Manager Local Copies Etc. Santa Maria CA 93454
Calculating pricing based on overhead, cost of goods and labor is easy enough, it’s just numbers. Figuring out what your service is worth and what your market can bear is not so easy, especially when local competition isn’t open to the idea of having coffee and sharing their pricing!
NPRC pricing studies have helped our company understand what our market should be able to bear versus what it “feels like” our market will bear… NPRC studies have helped turn those “feels like” guided pricing decisions into decisions guided by facts!”
Eric Van Kerckhove
Allegra Print • Mail • Signs
Cedar Rapids, IA 52404
Having written my own custom estimator based on our actual costs, machinery and production data, I have often wondered how our prices compared to other shops. With NPRC’s 2021 Digital Pricing Study I can now see areas where we were significantly under charging on high value products and services as well as a few areas where we were on the high side of the spectrum.
With the Digital Pricing Study tool as well as John’s other products we can now make informed decisions that allow us to confidently make strategic price adjustments to allow us to remain competitive in key value based areas while increasing our profitability by not leaving money on the table as well as fine tuning other areas without pricing ourselves out of particular products in the market place.
Thank you, John Martin, President Discount Printing Service Monticello, Georgia 31064
Comments Off on Check-out Your Pricing Against National Pricing
Although NPRC has just releaseditsnewest report – The 2021-2022 Digital Color Pricing Study, it has decided to continue providing a new, easy-to-use Excel “quickie” spreadsheet that allows you to compare prices for six popular digital products (Example: #10 Reg. Env., 3-part carbonless and postcards) against national averages.
After extensive testing, we have released this handy little tool that allows you to input pricing for six of these popular products and have the spreadsheet lookup, compare and then grade your prices against key industry averages for the same products.
CLICK HERE to download and open our special Excel File. CAUTION – When the Excel Sheet opens, be sure to check “ENABLE EDITING” at the top of the page.
Local vs. Regional Pricing– It is important to note that, based upon more than 30 years of pricing research, prices for products such as carbonless forms, rack cards and flyers rarely vary more than 3-6% when analyzing one regional market against the next. The same applies when comparing pricing based upon population density.
The greatest variation in pricing occurs, believe it or not, within small individual markets. While prices may vary 3-6% from one region to the next, prices may typically vary by 30% or more within small markets consisting of only 5-8 printers.
If you receive a low score for one or more prices using our spreadsheet, do not dismiss the grade/score with a comment such as, “There’s no way I can get prices like that in my market area.” Try to keep an open mind and be willing to admit that your pricing could indeed be out of date or unrealistic compared to your competition.
Eventually, we hope to have the Excel Spreadsheet open automatically upon arriving at this page but we are still doing some research. In the meantime, we figure readers will forego the fancy approach just to quickly check out their pricing as it compares to the latest pricing that appears in the 2021 Digital Color Pricing Study.
Simply enter your prices for six different items and the spreadsheet automatically compares your prices against our newest data base and provides an overall GRADE based upon our national data base.
We welcome your comments and suggestions. Remember this spreadsheet is a “work in process” so it may still need significant tweaking before it gets our “blessing.” Thank you for your support. Send your comments to: [email protected]
Comments Off on 100+ Words to Avoid in Email Subject Lines
NPRC sends out upwards of 30,000 or more emails each week. Most of our emails are designed to promote industry studies, research surveys and general articles about the printing, mailing and sign industries. We learned early on that half the battle in getting folks to open and read our emails is based upon the “subject lines” we create and use. In fact, we often spend more time writing and re-writing a subject line than we will spend on the body of the email.
If you achieve open rates of 15% or more you are doing quite well. Pat yourself on the back! If you’re not getting open rates that high, then you might consider avoiding using one or more of the following words or phrases since they are likely to trigger spam filters at your recipient’s end and place your email in a spam or trash folder rather than in your customer’s “in-box.”
We know it’s hard sometimes, especially when you are emotionally close to the subject at hand, to avoid some of these words. Nonetheless, you need to avoid many of the words below if you want to boost readership. Sometimes it seems like every catchy word or phrase you want to use appears in the “no-no” list below, but don’t give up. On the other, try to think out of the box!
Other email subject-line tips offered by the experts… Avoid exclamation marks, using all caps, subject lines longer than 5-6 words. Be careful with attempts at humor, they can definitely backfire. We messed up big-time one time many years ago with a promo for our printing firm. The subject line? “A special offer for Doctors & Dentists.”
Did you catch the mistake?Dentists are of course doctors, and half the dentists that opened the email were offended to one degree or another by unintentional slight in our subject line!
Comments Off on NPRC Report Projects Sales Decline of 25%
Melbourne, FL, July 23-2020 – The National Printing Research Council (NPRC) has just published its latest report that explores the impact of Convid-19 on the printing industry. The report is based on a survey conducted between July 10-16, 2020. The 24-question survey attracted more than 190 participants.
Distribution of the initial 9-page report was and is being limited to participants only. Survey participants were provided confidential download instructions between July 22-23.
The complete report, however, will be made available to all printers, regardless of participation status, on Aug. 10, 2020. “We are slowly learning our lessons. Having now conducted three Covid-19 Surveys, we couldn’t help but notice a subtle decline in participation levels,” notes John Stewart, Executive Director of NPRC. “We believe many firms chose not to complete additional surveys because they assumed they would be able to read the results anyway,” adds Stewart.
“Free distribution of survey results will not longer be the case,” notes Stewart. “Henceforth, we will make it clear in our survey promotions that results of our surveys will only be provided to survey participants. Additional distribution to non-participants will be at our discretion.” adds Stewart.
Sharing of Some Results…
Based upon the results of our survey, it is easy to conclude on the one hand that the printing industry appears quite resilient. On the other hand, it is also quite clear that the vast majority of printers will be facing major challenges in the months and possibly years ahead. While it is no surprise that 2nd quarter sales would be down significantly, projections for the 3rd quarter of 2020 appear even worse, according to our data.
Looking forward to the 4th quarter, we find that printers are projecting a 26% decline in sales ($415,295 down to $307,025). Examining median figures we find that the projected drop in sales is even worse at almost 32%.
Dramatic Decline in SPE
With the dramatic decline in sales beginning in early March 2020, it is also no surprise that sales per employee (SPE) took an even greater dramatic hit due to the delayed reaction by most printers as to how they would handle payroll and staffing issues.
The chart below illustrates the dramatic decline in sales per employee as first calculated for Jan-Mar. 2020 and then for subsequent periods. Notice the dramatic 44% decline in average SPE between the 1st quarter and the 2nd quarter.
While the 1st quarter SPEs might be considered somewhat “optimistic” in terms of national averages reported in the past, the SPEs reported for the remaining three time-frames are signs of a troubled industry, especially if this trend continues into 2021.
Generally speaking, SPEs are indicative of relative degrees of productivity and there is little doubt that Covid-19 has directly and indirectly impacted productivity of the average printing firm. We suspect it will be at least 12-18 months before we see a return to healthier SPEs.
A special note as to our SPE calculations. The data below is most useful and informative when examined within its own context, as opposed to comparing to historical SPEs reported in other studies. Nonetheless, the periodic changes are reliable in terms of the time frames noted.
Impact of Convid-19 on Your Business
Our survey asked printers to what degree has Covid-19 impacted their business during the January-June time-frame. As you can see from the graph below, approximately 78% of all participants said Covid-19 has had a significant if not catastrophic negative impact on their business. The results are certainly not surprising. Some printers will clearly learn to roll with the punches, but many others will keep absorbing them until they can’t take it anymore.
Clearly, learning to closely monitor, control and reduce total labor costs will continue to be the single greatest challenge facing printers in the next 6-12 months. Printers who fail to grasp the critical significance of payroll costs as a percent of sales and who fail to react quickly to these “red flags” may find themselves facing even greater changes in the 2nd half of this year than they faced in the first half.
Reacting quickly to sharp declines in sales with equivalent adjustments in labor costs is a skill that needs to be sharpened in this era of Covid-19.
Cash Reserves
Despite an abundance of discouraging “negative data” collected in our most recent survey, we were surprised and encouraged to find that almost 24% of our participants told us the they have enough cash reserves to last at least six months, while an additional 50% say the can last one year or more.
Confidence Level
One of our key survey questions posed the following: “Taking into account all that has transpired in the past four months (March – June), how would you rate your confidence level that your business will be somewhat ‘back to normal’ or better by July 2021?” The scale we used went from “-100” on the left, “0”0 at the center point to “100” on the right.
We intended and interpreted that firms selecting the center point were indicating a 50-50 confidence level that things would return to normal. Or, another interpretation might be that 28% of participants were sort of “neutral” in their predictions, selecting neither a positive or negative view of what might happen between now and July 2021.
Participation in Future Surveys?
As noted earlier, we intend to supply the entire 9-page Covid-19 #3 Summer report no later than August 10, 2020. We strongly encourage you to participate in future surveys. We are the only association serving the printing industry that brings you up-to-the-minute surveys and reports. We are proud of the caliber and quality of the reports we publish, whether they be various pricing reports, mailing and signs studies, or statistical studies reporting on the latest financial benchmarks in our industry.
We encourage you to visit our Blog (See tab at top of HOME page) or our Bookstore. When visiting the Bookstore, you can click on any of the dozen or more studies depicted to obtain additional information. In most cases, we offer a free preview of the Table of Contents for each study. Oftentimes, we also provide for free down loads of sample pages as well. Best yet, all of our studies are offered on a 100% money-back guaranteed basis.
Comments Off on Are Grants & Loans Really Necessary for Survival?
By John Stewart, Executive Director, NPRC
Are printers counting on government grants and Loans to survive the Covid-19 crisis? Well, checking out various printing industry list servs, it certainly appears that many printers are indeed doing just that!
Instead of returning to the basics and concentrating on improving key financial ratios such as SPE, payroll and profits per employee many printers seem to be spending the better part of their days worrying how to fine tune loan applications and mastering SBA regulations.
Ironically, more printers appear to have mastered the myriad of new government regulations involved in securing PPP and EIDL loans and grants far better than they have mastered their own financial ratios. To be blunt, I have seen more posts in the past two weeks about how to secure various government loans than I have seen discussions in the past two years regarding achieving higher SPEs and best practices for lowering payroll costs.
Most profit leaders in this industry (the top quartile in terms of profitability) appear well prepared to deal with the challenges that Covid-19 represents. Sure, there will be struggles and bumps along the way, but there is little doubt that they will survive and prosper both in the short term and the long term. Profit laggards, on the other hand, were ill-prepared to weather even a small financial storm, long before Covid-19 even existed. Now they find themselves in a cash and profit crisis mostly of their own making.
Sure, receiving a loan for $20,000, $50,000 or even $100,000 or more sounds great, but if that loan or grant is viewed as making the difference between “closing your doors” and your surviving to see 2021 then I would seriously question the financial strength and stability of your firm, Covid-19 not withstanding!
If you’ve been running a marginal or below average firm for the past two or three years, or possibly even longer, any loan or grant that you receive will end up being nothing more than a small band-aid where a tourniquet is required instead. Covid-19 related loans and grants are not likely to save firms that are foundering financially. At best, the inflow of new money will simply prolong the inevitable.
I talk to profit leaders all the time, and virtually all of them admit to me admit to me that while the loans and grants they have received are certainly helpful, they note that their firms are not dependent upon them for their survival. Some are treating these loans as “icing on the cake.” Ironically, because they are profitable to begin with, the loans and grants these firms will receive will end up making them even stronger in terms of profitability in 2020 and 2021.
Don’t misunderstand mewhen I talk about “icing on the cake.” Yes, even the strongest companies in our industry surely welcome the help, and they will indeed put these grants and loans to good use. Weaker firms, however, will likely use the money to patch holes in a sinking ship – a ship that was sinking long before we ever heard of Covid-19. In fact, many troubled firms will end up using the influx of cash to patch holes above the water line, instead of the more serious ones down below.
Don’t misunderstand mewhen I talk about “icing on the cake.” Yes, even the strongest companies in our industry surely welcome the help, and they will indeed put these grants and loans to good use. Weaker firms, however, will likely use the money to patch holes in a sinking ship – a ship that was sinking long before we ever heard of Covid-19.
Six months from now – I strongly suspect that that many of the troubled firms that so desperately need government grants and loans to survive will have blown through those funds faster than a speeding bullet, and six months from now they will be once again desperate for more loans and grants. As always, this industry, like all industries, has “profit leaders” and “profit laggards.” The difference between the two groups is that the former know there ratios inside and out and recognize that they are indeed in that top quartile. On the other hand, the “profit laggards” are generally poorly informed as to the types of key financial ratios it takes to operate a profitable firm in this industry, and thus struggle along, week to week, month to month.
In turbulent and uncertain times such as we are facing today, it is more important than ever that you understand the kinds of key financial ratios required to survive and prosper. Granted, “increasing profitability” may be a bit “pollyannish” during the Covid-19 era, but the last thing you want to encounter these days is a slow, yet subtle decline in key ratios.
One fact we know for sure– Six months from now “profit leaders” will continue to be “profit leaders,” while many of the “profit laggards” of today will be struggling even more so than they are today, regardless of any loans or grants they may have received.
Granted, “increasing profitability” may be a bit “pollyannish” during the Covid-19 era, but the last thing you want to encounter these days is a slow, yet subtle decline in key ratios.
We’ve been publishing Financial Benchmarking Studiesfor the Printing industry for more than 30 years and we have tracked dozens of key ratios in our industry. Most important of all, we’ve been able to compare and breakdown ratios of of the top firms vs. those at the bottom in terms of profitability. Suffice it to say that the “profit leaders” in our industry seem far better prepared to weather the “storm” than the “profit laggards.”
Below are just a few of the key ratios that we look at closely when analyzing the value of firms and their survivability score. Average sales for the firms in this extraction was $1,100,000. These ratios are extracted from the NPRC 2019-2020 financial Benchmarking Study. The 64-page study is a comprehensive analysis of Key financial benchmarks and ratios for the quick and small commercial printing industry. See page 48 for specific definitions and formulas used to report the following. (Click here to read more about this info-packed study.)
Key Ratios – All Firms by Profitability Quartiles
Key Financial Ratio*
Bottom Profit Qrtl
Top Profit Qrtl
2018 Average Gross Sales
$1,448,004
$1,037,417
Cost of Goods %
30.6%
29.0%
Payroll Expense %
38.8%
25.8%
Overhead Expense %
25.2%
19.4%
Owner’s Compensation %
5.4%
25.7%
Excess Earnings $
-$7,135
$201,258
Profits Per Employee $
-$637
$32,461
Sales Per Employee $
$118,688
$144,085
* Definitions as to specific ratios reported below can be found in 2019-2020 Financial Benchmarking Study
Sales Per Employee can often actas instant indicator of overall financial health. You don’t need a P&L or a Balance sheet and you don’t need the help of a CPA or bookkeeper to calculate it. SPE has nothing directly to do with payroll or wages so you don’t need that info either. Simply divide your annual sales (do not include postage income) by the total number of FT equivalent employees, including all working owners, partners, etc. used to produce those sales. SPE is generally calculated and expressed in annual terms, not monthly, although it can change somewhat from month to month.
By the way,a SPE in the $140-$150,000 range, even though that puts it in the “Profit Leader ” category, does not represent the top of what can be achieved. I know many firms, most of them heavily invested in digital printing, that report achieving SPEs of $160,000 to $180,000 and even more. So don’t be patting yourself on the back too quickly. You can always do better. On the other hand, if your SPE is $130,000 or below you are seriously under-performing in this industry compared to your peers.
Recent SPEs reported by NPRC – SPE varies modestly from report to report. Below are are recent SPEs as reported in various studies:
Study Average Median
2019 Digital Color Pricing Study $139,830 $130,673
2020 Mailing Services Pricing Study $156,179 $142,500
2019 Wage & Benefits Study $139,048 $134,444
2019 Financial Benchmarking Study $139,595 NA
Comments Off on California Mailer Praises Mailing Study
“The new NPRC Mailing Services Pricing Study is one of the best surveys to come out from NPRC in a long time,” says David Adams, owner of QPS Printing, Petaluma, CA.
“Although all of the association’s surveys are of immense help, this one hit a sweet spot for our company. It validated our pricing positions and gave us some items to add, services we should be breaking up into different price categories and not be ‘all-inclusive in pricing'”.
“We have grown our commercial printing firm to be in the top ten in the San Francisco north bay. Surveys like the Mailing Services Pricing Study keep us growing,” adds Adams.
Adams is one of many printers and mailers who have praised NPRC’s latest industry study, the 2020-2021 Mailing Services Pricing Study. This brand new, 100+ page study is packed with average and median prices for dozens and dozens of popular mailing products and services, including:
Full-Service IMb Charges De-duping Fees NCOA Processing Fees Laser Letter Merging Fees Markup Rates for Brokered Lists Inkjet Addressing Fees Insertion Charges for #10, 6×9″ and 9×12″ Envelopes Metering Charges Hand & Machine Application of Stamps Self-Mailer Processing Fees Plus, many, many other services & Products.
Click here to download the complete Table of Contents for this just-released study.
Comments Off on Check-Out Table of Contents for 2020 Mailing Study
More info @ Bookstore
Check-out NPRC’s Table of Contentsfor its soon-to-be-released study – the 2020-2021 Mailing Services Pricing Study. Official release date for study is Feb. 3, 2020.
Based upon feedback from almost 170 firms, this new study is packed with average and median prices for dozens and dozens of services and products in the mailing industry. Popular quantities covered include 1M, 5M, 10M & 25M, plus corresponding unit pricing.
To view specific products and services covered in this brand new study click: Table of Contents.
Place Your Order Today – This new study will begin shipping February 3, 2020, but you can place your order today by visiting the NPRC Bookstore. Retail price for the 110-page study is $175 (PDF) and $189 for hard copies.
Orders are processed and shippedsame-day as ordered. All orders are offered on a 100% money-back guarantee if you are not totally satisfied it is everything we promise.