Characteristics of Leaders & Laggards

Learning to Distinguish Between The
Leaders & Laggards in the Printing Industry

By John Stewart, Executive Director
National Printing Research Council (NPRC)

I’ve been actively involved in this industry since the early 1980’s working with association such as NAQP, NAPL, NPOA and NPRC. I’ve published or co-published virtually every statistical study produced in our industry, ranging from wage and benefits and pricing studies to studies dealing with compensation practices for outside sales reps to what I consider the most valuable of them all – the biennial financial benchmarking studies.

My expertise as an observer of our industry’s history also stems from the fact that I have conducted more than 400 on-site consulting visits both in the U.S., Canada, Australia, Ireland and even Brazil. Most of these consulting visits were conducted in the late 1990s and early 2000s.

Ironically and to a large extent, I can still recall the physical attributes of almost every shop I ever consulted with as well as the major recommendations I made following the visit. As the popular Farmers Insurance commercial suggests, “We know a thing or two because we’ve seen a thing or two.” I truly have seen it all, but the one more humorous visits I can recall was a consulting visit to a printing firm in Brazil where I encountered press operators using gasoline as a press wash while smoking cigarettes.

Characteristics of Winners vs. Losers

With the foregoing out of the way, and hopefully having established some credibility with you the reader, I would like to share with you what I consider to be some specific characteristics that distinguish highly efficient and profitable firms from firms found at the other end of the spectrum.

Success or failure in this industry can rarely be blamed on cut-throat competitors, brokers, the local economy or even on employees.

I will note that, more often then not, the primary cause of failure in this industry falls entirely on the shoulders of the owners. Success or failure in this industry can rarely be blamed on cut-throat competitors, brokers, the local economy or even on employees. The blame belongs precisely where it should – The owner.

Monitoring Productivity via SPE

As many of the studies that I have published, it is shocking to see a histogram depicting sales per employee in our industry, and observing the fact that sales per employee (SPE) can range dramatically from a low of $80,000 to more than $200,000 at the high end.

Tell me your annual sales and the total number of employees (including yourself, partners and spouses) and I can closely predict where you will fall in terms of real profitability. SPE in turn will also provide a good indication of the ultimate value of your firm if  it was put up for sale tomorrow.

According to the just-released 2019-2020 Financial Benchmarking Study, (visit the NPRC Bookstore for further information about this study)the average SPE of our 177 qualified participants was $139,595. The median SPE was almost identical. Firm’s falling into the bottom quartile reported SPEs in the $119,000 range while those in the top quartile reported an average SPE of approximately $144,000.

It never ceases to amaze me how poorly some printers perform these days!

Owners of troubled printing firms constantly make excuses for poor performance. The solution for boosting and improving SPE is two-fold – Terminating excess or unproductive employees and boosting the firm’s overall productivity and efficiency.

Unfortunately, all I hear most of the time from owners of troubled firms is excuses, excuses and excuses. Owners are simply afraid to make changes and constantly rationalize as to why certain suggestions can’t be implemented at their firms. Offer specific suggestions for major improvements in their SPE and owners balk and claim, “It simply can’t be done at my company.” 

The truly sad thing is most of these owners will never, never change, and will ultimately end up closing their doors because they will never find a qualified buyer for their firm willing to pay them anything close to what they think their business is worth. In the best case scenario, many, many printers will end up closing their doors, selling off their equipment, and selling the customer list for mere pennies on the dollar.

Poor Financial Reporting

Profit leaders in our industry are far more likely to receive monthly financial statements, including a P&L and a balance sheet. Even more important than the statements themselves is how they are formatted.

No profit & loss statement should come across your desk without a column of “expense ratios” appearing directly to the right. If total cost of goods (COG) is $440,000 I want to immediately know what percent of gross sales does that figure represent? Is it in the 31-32% range (that’s bad) or is it 29% or lower (that’s good).

Comparing the performance of leaders against laggards in our industry.

Far more critical is taking a look at total payroll expenses (excluding what is paid to a single working owner). The most financially troubled firms in this industry report payroll ratios of 34-38% and higher, while the best performers in our industry report keeping payroll ratios in the 25-29% range.

Check-out the percent of owner’s compensation being withdrawn in the industry.

If your bookkeeper or CPA is providing you with financial statements that lack comparative ratios adjoining your column of expenses you need to fire them immediately. There is no excuse for failing to provide “ratios” next to “expenses.” It shouldn’t be a question of “well you never asked.” That was and is their responsibility to provide you with the proper tools, whether or not you asked for it. And, these “ratios” are indeed the most important tools you can use to help you analyze your business.

Of course, the worst sin of all is to see owners of troubled firms receiving properly formatted financial statements month after month and yet seeing them take no action. What the hell are they waiting for. As you can surmise, I have little sympathy for owners who sit on their ass every day checking their Facebook accounts and reading their Twitter feeds.

Owner’s used to ask me what guarantees I would offer and I used to respond. I will refund the entire consulting fee if I can’t turn your company around, but you have to give me total authority to implement all of my recommendations. And that authority would include terminating your son or daugher-in-law and raising prices across the board. Guess what, too many timid owners out, almost all of whom where afraid to give me that authority.    

It’s All About Pricing – NOT!

Profit laggards (those making less than 6% owner’s compensation) are far more likely to be willing to match or lower prices than those offered by profitable firms – firms reporting owner’s compensation of 25% or more.

 Sometimes a printer will tell me that, “I don’t try to be the lowest priced printer. Instead, I try to be sort of in the middle.” And yet, when challenged, many of these printers simply know very little about local or regional pricing. Troubled printers are far more likely to be swayed by customers telling them that their prices are a bit high, too often responding to the customer by saying, “Let me look over the quote we provided and see if we can’t shave it a bit.”

In my experience talking with some of the best and most profitable firms in this industry, they tend to have an attitude that their first price is also their best price, and they make no apologies or excuses for the fact that their quote is may indeed be higher than other quotes obtained by a customer. They know the value of their product and will not quibble.

Imagine visiting a high-end restaurant and when the waiter comes to your table, you point out the price of the eight ounce filet mignon on the menu and asking him if he could do a bit better on the price. Even worse, imagine telling him that all three of your guests are going to be ordering filets and surely they can lower the price a bit!

For additional information on pricing in our industry, we invite you to visit the NPRC blog where you can find two articles of interest:

Major Pricing Variations A Myth (Page 1 of Blog)
Shopping Your Competitors (Page 2 of Blog)

For those who always seem to get hung up on price and believe it to be the most important criteria when it comes to selecting one printer over the next, I suggest that the next time you are at the grocery store and explain, if you can, how Philadelphia Cream Cheese is consistently priced 30-40% higher than the store brand sitting directly next to it? Better packaging, marketing, shelf placement, great recipes? Whatever your excuse or answer, it can be applied to printing products as well.

 

A survey print buyers conducted years ago found “Price” ranked #5 in terms of importance.

P.S. A study of print buyers conducted a number of years ago by RIT sought to determine the importance of various factors in making a decision to use or select one printer over another. They prepared a scale that ranked eight various factors in the selection process. Guess where “price” fell? Pricing was ranked #5. What factors were more important? Dependability was #1, and was followed by Print Quality, Turnaround Time, and Ease of Doing Business – all ranking above “Price.”  

Failing to Practice the 80-20 Rule

 Learning to spend time wisely (The 80-20 Rule) is another characteristic that seems to distinguish the best run printing firms from the also-rans. Owner’s of top tier firms seem far more disciplined that owners of troubled firms.

One perfect example of the 80-20 rule suggests (at least roughly) that 80% of your employee problems are caused by 20% of your employees. A very small number of employees cause most of the problems… they call in sick, make most of the mistakes, and seem to be the root cause of much of the turmoil in a company. In you have 10 employees there’s a very good chance that two of them cause most of the problems in your company. Terminating these employees can make a major improvement in most companies.

Another example? Approximately 20% of your overhead items account for 80% of your expenses. If you’re motivated to cut expenses and improve profitability, don’t spend time worrying about the reducing the cost of office supplies, trash removal, travel and marketing. Concentrate instead on some of the “biggies” like auto operating expenses, building rent (Yes, that too can be renegotiated), lease expenses, repairs & maintenance, and even utilities. Successful companies find a way to reduce these types of expenses, while troubled firms once again just rationalize and make excuses.

Too Much Time On Social Media (A personal a rant <g>)

There is no doubt in my mind, that there is at least an inverse relationship between profitability and the time spent by many owners on social media. While I cannot point to hard statistics to back up this claim, Just observing printers from close up and afar I see so much time being wasted in this industry on social media such as Facebook, Twitter, WhatsApp and Instagram, just to name a few. I would also include various printing related listservs to this list as well.

I believe a significant percentage of our political and social discord in this country can be directly traced to what is published and shared on these sites. I think many owners and their families would be far better served by reducing participation in these various social network sites.

It is embarrassing these days to go out to a medium or high-end restaurant these days and to observe two adults and two children all with their heads down sending out text messages and reading the latest posts on Facebook. Not only is it rude and impolite, it is a terrible waste of intellectual talents.  Enough ranting!

I used to own a cell-phone jammer (Yeah, yeah, I know they are illegal – who cares) and I could destroy an evening for a family like that, but unfortunately it only worked G3 Networks. When they went to G5 the jammers got more expensive and harder to purchase. When it worked, it was so much fun watching folks suddenly losing reception and then holding up their cell phone higher in the air somehow thinking this would boost reception. 

Enough for now. Have a great week.

 

 

 

New Benchmarking Study Now Available

Hot Off the Press!!!  NPRC has just released the 2019-2020 Financial Benchmarking Study. Published on a biennial basis since the early 1980’s, this key study is credited by hundreds of owners in our industry with helping them improve their firm’s profitability and productivity. This study has helped hundreds of printers around the U.S. achieve new, much higher levels of profitability. 

“Many printers have told us that after reading this study, they decided to quit making excuses for their poor performance and begin working towards the “profit leader” ratios outlined in this popular study.”

Unfortunately, too many printers don’t appreciate the value of these studies until it’s too late!  By the time they start analyzing their ratios and comparing them to the “profit leaders” it’s way too late. They start planning for the sale of their business and retirement when they suddenly realize they rank in the bottom 25th percentile of the industry and their business is worth 50-80% less than what they expected.

These Benchmarking Studies are simply invaluable. They provide “real world” financial ratios such as cost of goods, payroll costs, overhead expenses, and sales per employee,just to name a few. Plus, this study provides a variety of breakouts based upon profitability, sales per employee and annual sales – analyses that cannot be found found anywhere else.

Visit the NPOA Bookstore here.

Printing Association Releases 2019 Goal Sheet

Interested in boosting profits and becoming a “Profit Leader” in 2019? If your answer is “Yes,” we suggest you Click Here and download NPRC’s latest publication – The 2019 Financial Model & Goals sheet.

Click JPG to Download 2019 Goal Sheet

At a quick glance, you’ll discover what the top 25% in our industry are reporting in terms of :

  • Cost of Sales
  • Payroll Expenses
  • Operating Expenses
  • Owner’s Compensation
  • Sales Per Employee

The data provided is based upon statistical data reported in various research studies and reports published by NPRC during the past 18 months. For additional information about our industry, visit NPRC’s website at www.printingresearch.org and scan the various articles under our “blog” tab.

Industry Wage Study Officially Released!

NPRC has just announced it has released the 2019 Wage & Benefits study two weeks earlier than previously planned. Participants were sent their FREE copies of the study on Dec. 11, 2018.

2019 Wage & Benefits Study

Sample pages from 2019 Wage Study

The new 2019 Printing Industry Wage & Benefits Study  was previously scheduled for release on Jan. 2, 2019 but, “We were able to put in some overtime on this project and release it early,” according to John Stewart, Executive Director of the National Printing Research Council. 

Priced at only $179, the new 118-page wage study reveals average and median wages and benefits for 24 key positions in the printing industry.  The soon-to-be-released study also includes detailed sales and compensation practices for outside sales representatives. To order your copy, visit the NPRC Bookstore.

This information-packed study reports wages for popular positions such as general managers, CSRs, and graphic designers. Other positions surveyed include digital operators as well as mailing and large format specialists.

“This study is invaluable. It can easily prevent you from losing a valuable employee who offer his or her two-week notice because of a better offer from one of your competitors,” notes Stewart. “It’s not as if we intentionally underpay employees, it’s just that we sometimes take them for granted and fail to periodically review their salaries as we should,” Stewart adds.

More than 200 firms participated in this most recent survey. Participants reported average 2018 (projected) sales of $1.7 Million and median sales of $1 million, according to NPRC. Average SPE for participants in this year’s survey was $139,000 while median SPE was slightly lower at $134,000 – both remarkably similar to what was reported in 2016.

The new study provides wage and salary data based upon population density, geographic locations, sales and SPE levels.

Order Two Pricing Studies & Save 25%

Order Two Pricing Studies & Save $84.50!

Ordered separately, these two popular studies would normally cost $338! However, order these studies together and you will pay ONLY  $253.50  – a savings of 25% off the retail price. This sale applies only to PDFs. NPRC Members pay only $126.00! To place your order, visit the NPRC Bookstore Today.

2017-2018 Printing Industry Digital Printing Pricing Study

2017-2018 Printing Industry Digital Printing Pricing Study

These two pricing studies reveal up-to-the-minute pricing detail on literally hundreds of services and products available in the printing industry. Check-out exactly what is covered in these studies by clicking the links below.

If you’ve ever thought about ordering one or both of these industry pricing studies now is the time to act. You will never be able to purchase these two studies at a lower price.

 

Covering Dozens of Products & Services

2018 Printing Industry Bindery Services Pricing Study

2018 Printing Industry Bindery Services Pricing Study

These studies provide average and median prices for literally hundreds of products and services offered in the printing industry.  Combined, these two studies cover both digital printing and bindery services. Best yet, these are prices provided by printers just like yourself.

We aren’t suggesting that you raise or lower your prices to match what we report, but we do note that profit leaders in our industry do a much better job in monitoring and adjusting their pricing practices than their competitors. There’s no better way to do that than to check-out the printing industry’s most popular pricing studies.

To NPRC,

“It is great to see what other printers are charging for the same products and be able to compare those prices in an organized fashion.”
Kevin Williams, Systems Print & Mail, Laguna Hills, CA

Dear NPRC,

“While we have not gone thru the report from front to back, the report has shown us several areas where our pricing needs to be adjusted. It is helpful to be able to access data from all sizes of shops in all sizes of towns and use that data to increase our profitability.”
Doug Carlile, President / CEO, Professional Print & Mail, Inc., Fresno, CA 

2018 DIGITAL COLOR PRICING STUDY…
TABLE OF CONTENTS

2018 BINDERY SERVICES PRICING STUDY…
TABLE OF CONTENTS

100% Money-Back Guarantee – Remember, these studies, like all publications sold by the National Printing Research Council (NPRC), are sold on a 100% money-back guarantee.  Most orders are shipped and processed within four hours or even less. Orders received on Fridays, however, are typically mailed the following Monday morning.

NPRC Releases Signs & Wide Format Pricing Study

NPRC Releases Signs & Wide Format Pricing Study

The 2018-2019 Signs & Wide Format Pricing Study is NPRC’s newest research study, and it is now available for immediate shipment.  This study has already proven to be a real eye-opener for many firms!

Order this new study  today by visiting NPRC’s Bookstore at http://printingresearch.org/products-page/ Remember, 98% of  all orders are processed and mailed same day as received. 

Covering dozens of products & services – This new, 110+ page study details real-world pricing practices for dozens of the most common products and services in the signs and wide format industry. Click here or the artwork below to view and download two sample pricing pages. 

Click below to view
Table of contents 

OWNERS PRAISE NEW SIGN
PRICING STUDY PUBLISHED BY NPRC

 “After reviewing the latest Sign & Wide Format study I realized I’d been leaving money ‘sitting on the table’ on some products. Literally within minutes of receiving the study, I was able to confidently revise a quote for a customer, knowing the price would still be fair yet competitive. The resulting revenue increase nearly covered the cost of the study—and that’s just one project! Thank you for all of your hard work.”

James Jepsen, General Manager
Local Copies Etc. Santa Maria CA 


“The work that John and his team do is so great for our industry and I would hope more companies invest the time in taking part in the survey every year. We all rise up together and this work is a great step for all of us! Our company is only 4 years old so this information is invaluable.”

Zeno Signs & Chesterton Printing Co.
Chesterton, IN


“Hi John. Got the study, printed it, and now using it. Every time we get a survey from you we spend a good deal of time reviewing our pricing. I know we should do this more often but your surveys are the ‘kick in the butt’ that we need to make sure we are getting the best return on our work. I have been doing these surveys for more than 20 years. While I own other businesses, there is nothing in those industries to compare with the surveys you produce. Thanks.”

Jon Robson
Auburn Document Centre, Auburn, NY

Survey Participants?

What about those who participated in the survey? Firms that participated in the original survey received an email and a PDF of the 2018 Signs & Wide Format Pricing Study on Tuesday, Sept. 11th, so if you participated in this survey you are urged to carefully check your email for Sept. 11-12th for an email with a SUBJECT LINE: “Urgent, your Signs & Wide Format Pricing Study is attached.”  

NPRC makes every effort to process and send copies of its studies on a timely basis to all those who participate, but participants also have a responsibility to promptly open and download the attached PDFs. In most cases, folks who call us and complain that they never received their copy typically end up finding it in their spam or trash folders. Please check all of your folders before emailing us about a missing copy. 

This information-packed study offers average and median pricing for dozens of products and services offered in the sign industry, including the following: 

  • Laminating Services
  • Substrate Pricing Retail and Discounted)
  • 3′ x 6′ and 4′ x 8′ Banners
  • Vertical Banners & Stands
  • Feather Flags
  • 4MM Coroplast Yard Signs (1-S & 2-S)
  • ACM Panel Pricing (18″ x 24″ and 24′ x 36′)
  • Magnetic Signs
  • Decals – square and contour cut
  • Vehicle Decals
  • Flat Surface Vehicle Wraps
  • Window Perfs
  • Basic Pricing Charges for Vinyl Signs

The study is available in both PDF and Hard-Copy formats.

 

Pricing Study – Table of Contents and Sample Pricing Page

You asked for it, so we did it! Recently we received some inquiries from owners who have been thinking about purchasing our latest pricing study – The 2018 Digital Color Pricing Study, but told us that before they placed an order they would like to view the Table of Contents – a pretty reasonable request, but something we had failed to think about. So here it is… Click Here to see exactly what products are covered. 

Although this new pricing study, like all publications published by NPRC, is sold on a 100% money-back guarantee, some folks would still rather just be sure what our studies contain before they place an order. Then visit the  NPRC Bookstore to place your order.

You can also  download three different sample pages from this just-released study. Click on one or more of the pages depicted below to download a complete full-page PDF.

The first page is a sample pricing page depicting pricing for 4 x 9″ Rack Cards. Click on the image to print-out the pricing sheet:

Rack Card Pricing is one of more than 30 products and/or services covered in the 2018 Digital Color Pricing Study.

The second is a pricing page covering 9 x 12″ Digital Envelopes printed in black as well as 4C.

Click here or the artwork above to download a PDF of one of two pages offered in the study dealing with envelope printing.

The third page is a pricing page covering 4/0 and 4/4 Digitally produced business cards.

Click here or artwork above to download a sample pricing page for 4/0 and 4/4 business cards.

 

 

Findings Uncovered in Digital Pricing Study

The just-released 100+ page 2018 Digital Color Pricing Study contains literally thousands of average and median prices for dozens of digital products produced in the typical printing firm. This is what one of the survey participants shared with us in the past couple of days:

“Hello John,
I just had to let you know how impressed I was with the Digital Pricing Study you just released. While I only spent 30 minutes going over the study, my initial impression is that the quality of this study is as good if not better than previous studies. Thanks for the hard work you and NPRC put into these studies, The printing industry is better off because of studies such as this.”
Armand Girard,
Curry Printing & Marketing,
Auburn, ME

Orders placed between now and Jan. 14, 2018 will be processed and shipped beginning January 15th. To order your copy, visit the NPRC Bookstore.

What About Participant Copies? Participants received two emails and a link for downloading their FREE copy of this new study on Dec. 20th and again on Dec. 21st. The subject line of that email was: “URGENT – Here’s your 2018 Digital Color Pricing Study! Please check your spam and deleted folders. Please do not ask us to send a replacement copy.

Below are some random findings and pricing data from this latest study:

• Average SPE – The average sales per employee of the 214 firms participating in this year’s 2017-2018 Digital Printing Color Pricing Survey was $133,538. The median is close behind at $128,333. Approximately 25% of all participants reports SPEs between $160,000 and $190,146.

Digital Jobs Finished On-line? Only 22% (average) of all digital jobs are finished on line. Most are processed on digital printers but are finished off line.

• File Handling & Graphic Charges? The average file handling fee reported by participants was $14.47. For Complex jobs that file handling fee jumps to almost $35. The average hourly graphics charge is now almost $74. For complex jobs the hourly fees jumps to $90.

• Variable Data? Approximately 85% of jobs processed on digital printers involve “static” data, with the rest involving some variable data.

• Flat Sheet Pricing – The average price to print a 4/0, 11 x 17” sheet (full bleed) on 100# coated text is $532, or $0.53 per sheet. The median price is slightly lower at $490, or $0.49 each. Prices are provided for quantities of 100, 500, 1,000 and 2,500. Pricing is also provided for 4/4 and for 100# coated cover.

• Carbonless Forms – The average price being charged for 500 2-part carbonless forms produced on a color digital printer is $317. If numbered, this prices increases by approximately $40.

• Source of jobs? – Approximately 63% of all jobs processed in the typical printing firm subject to this survey were provided by customers. The remainder were produced by a graphic’s department. These figures are quite similar to those provided in thr 2016-2017 study.

• Discounts Offered? – Jobs falling in the $1,000 range, if warranted, are likely to be discounted 11-18% depending upon type or class of customer.

• Most Finishing Accomplished Off-line -When it comes to finishing newsletters produced on digital devices, approximately 40% of printers would do all finishing off-line – collating, folding, stitching, etc. Approximately 15% of printers would collate a 16-page or 32-page newsletter on-line but complete the remainder of the finishing off-line.

• Business Cards – Despite the significant number of options for printing business cards, we were somewhat surprised that almost 75% of all business cards sold by our participants were produced in-house, either via offset printing or a color digital device.

• Business Card Pricing – The average price for 500 4/4 business cards, excluding any graphics charges, on 12-14 pt. coated cover and produced internally is $89.73. If the same job is brokered it will sell for $78.95.

NPRC Releases Hourly Rates Report

The 2017 Hourly Rates & Mark-up Practices Report, a 58-page special report published by NPRC, will be available for purchase on June 28, 2017. This brand-new publication, based upon a recent survey conducted by NPRC in early June, attracted more than 240 printing firms.

The new report offers a special look at the popularity of various computerized estimating systems, and then quickly moves to various budgeted hourly rates used in graphic arts departments as well as hand labor rates for a variety of bindery and other back-shop tasks. The report also reports on mark-up rates used for handling sub-contracted services and products as well as rates used to mark-up paper used in offset printing. 

SPECIAL ALERT – If you believe you participated in this survey but have not received the PDF report then it is due to it either going into either your trash or spam folders, OR you accidentally deleted the email we sent you. It is also possible that you never received it because the email address from which it was sent (membership@printingresearch.org) was not “whitelisted” as we requested during the release of this survey. The PDF of this report was sent to 245 email addresses on both June 26th and then again on June 27. The subject line was, “Your Complimentary Copy of the Hourly Rates Report.” Please thoroughly check all email folders prior to contacting us.

Table of Contents… Click here to view the Table of Contents for this new report.

Table of Contents

Retail pricing for this new study is $49.95 (PDF) and $56.95 (Printed);

NPRC member pricing is $24.95 (PDF) and $31.95 (Printed).

Order your copy via the NPRC Bookstore.

Digital Pricing Study – Table of Contents

Table of Contents for the 2016-2017
Printing Industry
Digital Printing Pricing Study:

Preface…………………………………………………………………………………… 7
Executive Summary……………………………………………………………………… 9
Terminology & Definitions …………………………………………………………… 19

Section I: Profile of Respondents and Pricing Data……………………………….. 21

Part 1: Basic Company Information………………………………………………… 27
Basic Company Information
2014 Gross Sales of all Respondents……………………………………………. 27
2015 Gross Sales of all Respondents……………………………………………. 27
2016 Gross Sales (projected) of all Respondents……………………………….. 27
Projected Increase/Decrease 2015-2016 of all Respondents…………………….. 27
Percent Single vs. Multiple Location……………………………………………. 27
Age of Firm……………………………………………………………………… 27
Number of Employees…………………………………………………………… 27
Distribution of Respondent Firms by Region…………………………………… 27
Distribution of Respondents by Estimated Market Size…………………………. 28
Sales Per Square Foot…………………………………………………………… 28
Age of Owner…………………………………………………………………… 28
Sales Per Employee……………………………………………………………… 28
Distribution of Respondents by Annual Sales…………………………………… 28

Part 2: Pre-Press, Graphic Services & Industry Trends…………………………… 31
Minimum Charges …………………………………………………………………. 33
File Handling Fees………………………………………………………………….. 33
Hourly Graphics Charge……………………………………………………………. 33
Jobs Provided by Whom?………………………………………………………….. 34
Percent of Color Digital Jobs Finished On-line…………………………………….. 34
Percent of B&W Digital Jobs Finished On-line…………………………………….. 34
Variable Data Color Printers……………………………………………………….. 35
Variable Data B&W Printers……………………………………………………….. 35
Variable Data Minimum and Hourly Fees………………………………………….. 35

Part 3: Pricing for Digital Color Printing…………………………………………… 37
Flat Sheets In Color:
100# Coated Text……………………………………………………………….. 39
100# Coated Cover ……………………………………………………………… 40
Variable Data Pricing……………………………………………………………….. 41
Carbonless Forms:
2-Part Carbonless……………………………………………………………….. 42
3-Part Carbonless……………………………………………………………….. 43
Color Click Charges Only………………………………………………………….. 44
General Stock Mark-Up Practices………………………………………………….. 45
16-Page Self-Cover Newsletters……………………………………………………. 46
32-Page Self-Cover Newsletters……………………………………………………. 47
16-Page Booklets with 4/4 Cover…………………………………………………… 49
32-Page Booklets with 4/4 Cover…………………………………………………… 50
Finishing Methods Used for 16 & 32-Page Booklets with Cover………………….. 51
Digitally Printed Envelopes…………………………………………………………. 52
Business Cards……………………………………………………………………… 54

PART 4: Pricing for Digital B&W Printing………………………………………… 57
60# White Offset, 8.5×11…………………………………………………………… 59
60# White Offset, 11×17……………………………………………………………. 60
80# White Cover, 8.5×11…………………………………………………………… 61
80# White Cover, 11×17……………………………………………………………. 62
32-Page Booklets…………………………………………………………………… 63
Carbonless Forms:
2-Part Carbonless……………………………………………………………….. 64
3-Part Carbonless……………………………………………………………….. 65
B&W Click Charges Only………………………………………………………….. 66

PART 5: General Discounting Practices……………………………………………. 67
Special Discounts Offered………………………………………………………….. 69

Section II: Usage & Ratings for: Digital Color Envelope Printers, Primary and
Secondary Digital Color Printers, Primary Digital B&W Printers 71

Usage & Ratings for: Digital Color Envelope Printers
Ratings of Dedicated Inkjet Envelope Printers………………………………….. 74
Ratings of Dedicated Digital Envelope Printers…………………………………. 74
Ratings of Digital Printers with Envelope Capabilities………………………….. 74
Envelope Printers – Ratings of Devices & Service………………………………. 75
Usage & Ratings for: Primary and Secondary Digital Color Printers
Color Printer/Copier Vendors by Placement…………………………………….. 77
Average & Median Copies/Month by Color Printer Vendor……………………. 78
Average & Median Click Charges by Color Printer Vendor……………………. 78
Average & Median Vendor Ratings for Color Printers…………………………. 79
Average & Median Service Ratings for Color Printer Vendor………………….. 79
Device & Service Ratings by Printer Vendor & Model Number ……………….. 80
How was Primary Color Printer Financed?……………………………………… 81
How was Secondary Color Printer Financed?…………………………………… 81
Usage & Ratings for: Primary Digital B&W Printer
B&W Printer Placements………………………………………………………… 83
Average & Median B&W Copies/Month by Vendor……………………………. 84
Average & Median B&W Click Charges by Vendor……………………………. 84
Average & Median B&W Device Ratings by Vendor…………………………… 85
Average & Median B&W Service Ratings by Vendor………………………….. 85
Average Device & Service Ratings by Printer
Vendor and Model #………………………………………………………… 86

Section III: Industry Snapshot Comparisons……………………………………… 87

2016 Industry Snapshots…………………………………………………………… 89

Market Baskets Based Upon Geographic Regions
Northeast………………………………………………………………………… 92
Southeast………………………………………………………………………… 93
Central…………………………………………………………………………… 94
West…………………………………………………………………………….. 95
Canada…………………………………………………………………………… 96

Market Baskets by Population Density
Rural…………………………………………………………………………….. 97
Small…………………………………………………………………………….. 98
Medium…………………………………………………………………………. 99
Large…………………………………………………………………………… 100
Major…………………………………………………………………………… 101

Market Baskets by Annual Sales
Sales $200,000 to $499,999……………………………………………………. 102
Sales $500,000 to $799,999……………………………………………………. 103
Sales $800,000 to $1,499,999…………………………………………………. 104
Sales $1,500,000 to $4,999,999……………………………………………….. 105

Industry Market Basket Analyses, Independents vs. Franchisees
Independents…………………………………………………………………… 106
Franchise………………………………………………………………………. 107

Market Baskets by Sales Per Employee
SPE <= $99,999……………………………………………………………….. 108
SPE $100,000 to $124,999…………………………………………………….. 109
SPE >=125,000 to $139,999…………………………………………………… 110
SPE >=140,000………………………………………………………………… 111